Retail solutions experts Clipper 玩嘉电竞 plc has reported its busiest ever period, in the run up to Christmas 2014. Volumes handled by the logistics experts were 100% higher than the comparable period in 2013 and 400% higher than a typical weekend.
Clipper processed orders for over two million items, or nearly six items per second over the four days. 100% of these orders were processed within the clients’ designated lead-time, fulfilling their customer commitments.
Traditionally, Black Friday (which this year fell on November 28th) and Cyber Monday (December 1st) mark the busiest days of the year for retailers. This year, there was a heavy focus on increased retail sales, both on the high street and from online retailers. In preparation for these increased volumes, Clipper worked closely with its retail customers to ensure customer service levels remained consistent and orders were fulfilled to the same high standards.
Sean Fahey (Clipper CIO) said: “We received a tremendous uplift in the volume of orders, well in excess of forecast, and I am delighted that our systems and operational teams achieved service levels to despatch all items on time. The feedback from our clients has been fantastic, with one site being awarded the retailers’ own internal service award for excellence – always a great accolade.”
Clipper provides e-fulfilment and specialist logistics services to many retailers, including John Lewis, F&F Clothing at Tesco, Supergroup, Asda and Wilko. Whilst unable to comment on individual retailers performance, overall volumes handled by Clipper over the weekend meant the business had its busiest period ever.